Refund and Returns Policy

At High Country Equestrian, we strive to ensure your satisfaction with every purchase. If youare not entirely satisfied with your purchase, we’re here to help. Please review our refundpolicy below:

Eligibility for Refund

Refunds will not be provided for a change of mind. However, we offer exchanges for incorrectsizing or refunds for faulty or defective products.

To be eligible for an exchange or refund, the item(s) must be unused, undamaged, and in thesame condition as received.

Refunds are applicable within 30 days from the date of purchase.

Initiation of Refund

To initiate a refund, please contact our customer support team using the Return Form below.

Provide your order number and a detailed reason for the refund request.

Our team will review your request and guide you through the process.

Refund Process

Once your refund request is approved, we will issue a refund to the original payment methodused during the purchase.

Please allow 7-10 business days for the refund to be processed and reflected in your account.Processing times may vary depending on your bank or payment provider.

Return Shipping

If the return is due to our error or a defective product, we will cover the return shipping costs.Otherwise, the customer is responsible for the return shipping expenses.

We recommend using a trackable shipping service and purchasing shipping insurance forreturned items. We cannot guarantee that we will receive your returned item.

Exchanges

If you would like to exchange an item for a different size, colour, or variant, please contactour customer support team. We will assist you in processing the exchange based on productavailability.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately using the ReturnForm. Provide photos of the damaged or defective item along with your order number. Wewill arrange for a replacement or issue a refund accordingly.

Cancellation Policy

Once a purchase has been made, it cannot be cancelled. All sales are final.We encourage customers to review their order carefully before completing the purchase toensure accuracy.

If you have any questions or concerns about a product before making a purchase, pleasecontact our customer support team for assistance.

Contact Us

If you have any questions or concerns about our refund policy, please contact us at sales@highcountryequestrian.com.au. Our customer support team is available to assist you.

**Note** This refund policy is subject to change without prior notice. Please refer to thelatest version on our website for updates.

By making a purchase with High Country Equestrian you agree to abide by the terms andconditions outlined in this refund policy.